Microsoft Teams Intergration

Integrating Cloud-Voice services with Microsoft Teams made easy. Introducing a brand-new service that can be set up and running in minutes and that doesn’t require any additional software or hardware.

Connecting Microsoft Teams to your Cloud solution couldn’t be any easier. Teams Intergration is a brand-new service that can be up and running in minutes and that doesn’t require any additional software or hardware.

As more and more businesses adopt Microsoft Teams they will be looking for ways that they can expand the communications functionality across teams and where possible leverage existing Cloud telephony investments.

Teams Intergration allows us to deliver voice functionality directly to the MS Teams client from our Cloud-Voice service. Intergration is quick and simple thanks to the template-based provision process developed by our network partners..

The following features have been tested and supported via this service:

• Make and receive a call
• Call recording
• Transfer a call (Note: Unscreened transfer only)
• Enable/disable DND (Note: Confirmation tone is not provided. After dialling the DND code the call will ring for around 10 seconds and then drop. Once dropped the DND is enabled. Making a second call will disable DND)
• Pick up a parked call (Note: Parking of calls from a Teams client is not supported)
• Call stats/reporting
• Group pickup
• Call hold (Note: Retrieval from hold can take a few seconds)

Any feature or function that is not specifically detailed above is not supported via this service.