Account Management

At CV&D we place great importance on our Account Management structure and pride ourselves on the professional nature of the service we provide to our customers.

All our Account Managers are highly trained to work with you to maximise the benefits of communications in your organisation and your sector. Your Account Manager is closely supported by an impressive range of expertise from our internal Customer Service Team. This support enables him/her to resolve specific issues involving your account and also ensures that your account is managed in a professional and efficient manner.

Your Account Manager’s key responsibilities include:

  • Assess your specific needs.
  • Proactively manage your monthly costs by reviewing your spend every quarter.
  • Help build the relationship that forms the team of CV&D and your company.
  • Produce monthly bills for cost centre billing.
  • Produce a step-by-step implementation plan.
  • Ensure your expectations have been met.
  • Help ease your company into the CV&D support functions.
  • Demonstrate the longevity and reliability of the solution.
  • Help define the measurable deliverables to allow you to justify return on investment.

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