Proact IT Support

Our proAct support service is a blend of preventative maintenance with 24/7 automated real-time monitoring of critical network, server and workstations/laptops.

A big issue for business when maintaining a computer network is trying to minimise IT failures which can cause downtime or worse, security breaches. With our IT support we can work to prevent many failures before them happen avoiding any negative impact your business.

Regularly maintaining network devices reduces the risk of failures, decreasing loss of productivity and ultimately savings on support costs. Exposure to security risks is decreased and end user frustration from unstable IT resources diminishes.

• Focus on your business – we become your network watchdog enabling you to focus on your core business activities.
• Reduces downtime – we reduce the number of reactive incidents through regular preventative maintenance activities.
• Optimised Performance Monitoring – ensuring your critical network devices are healthy and functioning reliably.
• Unlimited support desk – Piece of mind for your employees with any technology problems or questions they may have.
• Backup Solution Monitoring – Daily monitoring of backups with immediate remediation if issues are found.
• Firewall and internet Monitoring – Externally monitoring of your internet and firewall 24/7 for packet loss and latency.
• Health and Performance monitoring – Monitoring and automatic remediation of many common issues.
• Antivirus Monitoring – Checking Antivirus programs are functioning properly and that the latest updates are being applied.