React IT Support

Our ReAct support service provides unlimited telephone and remote support backed up by a guaranteed service level agreement.

Our IT support and monitoring capabilities enable us to dramatically reduce the time it takes to diagnose and resolve IT issues, allowing your employees to get on with their day and saving your business from the costs associated with downtime.

Working with our proAct team we see a significate decrease in the amount of calls to our support desk.  This means end users satisfaction is up and downtime is decreased.

Decrease impact to the business caused by downtime – combining preventative maintenance and remote support means your network behaves in a stable and reliable manner.

Support desk – during office hours to assist your employees with any technology problems or questions they may have, and to remotely resolve PC issues.

Service level agreement – high priority calls are handled efficiently and escalated when required meaning less disruption to the business.

Logging and Reporting – All calls are logged and regularly checked to see if patterns are emerging.  Escalation to the proAct team means these can be significantly reduced.